Introducing the Fertitech Canada Customer Portal

We’re pleased to announce that the Fertitech Canada customer portal is now online. Developed in response to your feedback, the portal allows you to easily submit orders. And because it’s linked directly to our system, the portal also gives you access to a variety of other features and information, including fulfillment status, shipment tracking, certificates of analysis, and more.

To streamline the process of placing routine orders, the “Favourites and History” option on the order form allows you to add multiple items from your purchase history all at once.

To make finding and ordering new items more straightforward, the portal includes complete product listings, which can be filtered and queried by manufacturer and category. A full text search is also available directly from the order interface.

The “Your Deliveries” report links directly to the Purolator tracking pages for your shipments, allowing you to easily see the status and estimated delivery date of anything in transit, or to find the proof of delivery for previous orders.

And because the information on the portal comes directly from our system, you certificates of analysis are now linked to your orders. Instead of searching for each lot number individually, clicking the invoice number on the dashboard will display all the certificates from that purchase at the bottom of the page.

Whether you’re placing a new order or looking for other information, the portal gives you the tools to manage your account on your own schedule. To demonstrate the portal’s key features, we’ve prepared a short video walkthrough covering some standard use cases:

Our goal in launching the portal is to not only allow you to place orders more easily, but also to give you direct access to the information you need, when you need it. To get started, you can request access at this link, complete the form below, or reach out via email. And while we already have a number of improvements planned, we’d like to hear from you. If you have any questions about the portal or would like to suggest improvements, we invite you to contact us directly and let us know.